Dear Valued Customer,
We are currently experiencing an outage with the integration between Thomson IP Manager and Private PAIR. This outage is due to a maintenance update that the USPTO completed Monday morning (10/24/16), impacting the way users authenticate with the Private PAIR website.
We are working on this issue and will notify you as soon as the outage is resolved. We recommend that you retrieve your Private PAIR correspondence directly from the USPTO website in the meantime.
Please contact us with any questions.
Customer Care +1 248 936 3792
Customer Care (US Toll Free) +1 866 582 3705
Customer Care Email: IPMS.Support@tr.com
Please note: we will be down for maintenance on October 29th, 2016 from 6am – 5pm ET.
During this time, you will be unable to access: Security Management, connected IP Payments, Cloud, Jumpstart and IP Manager globally.
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